Question 1

How long does it take to process my order?

Accepted Answer

Orders are typically processed within 3–4 business days.

Question 2

Are your pieces ready to ship?

Accepted Answer

Yes. After the processing period, your order is ready to ship. Solid Gold pieces are crafted on order.

Question 3

Can I cancel or modify my order after placing it?

Accepted Answer

Orders can be modified or canceled within 24 hours of purchase.

Question 4

Do you ship worldwide?

Accepted Answer

Yes, we ship worldwide using safe, free and express shipping.

Question 5

Will I receive a tracking number?

Accepted Answer

Yes. Once your order ships, DHL Express will send you an email with full tracking details.

Question 6

Are customs duties included?

Accepted Answer

Customs duties may apply depending on the destination country and are the responsibility of the customer.

Question 7

What materials do you use?

Accepted Answer

We work with 18-karat Solid Gold, 18-karat Gold Vermeil, and 925 Sterling Silver.

Question 8

Do you use natural gemstones?

Accepted Answer

We use high-grade synthetic gemstones selected for their clarity, durability, and consistency.

Question 9

Will the jewelry tarnish over time?

Accepted Answer

With proper care, your jewelry will maintain its finish. It can be worn in water, but chemicals should be avoided.

Question 10

How do I choose the right size?

Accepted Answer

All our items are made ”one size fits all”. Sizing details are available on each product page.

Question 11

Are your chokers & bracelets adjustable?

Accepted Answer

Yes, all chokers & bracelets include an adjustable extension.

Question 12

Can I request a custom size?

Accepted Answer

At this time, we do not offer custom sizing.

Question 13

How should I care for my jewelry?

Accepted Answer

Avoid chemicals and heavy impact. Simple care ensures long-lasting wear across all materials.

Question 14

Can I wear my jewelry daily?

Accepted Answer

Yes, all pieces are designed for everyday wear.

Question 15

Do you accept returns or exchanges?

Accepted Answer

Returns and exchanges follow our official Return Policy.

Question 16

What if my item arrives damaged?

Accepted Answer

Please contact us immediately so we can assist you.

Question 17

Do you offer a warranty?

Accepted Answer

Yes, we offer a craftsmanship guarantee covering manufacturing defects.

Question 18

What payment methods do you accept?

Accepted Answer

We accept major credit cards and secure online payment methods.

Question 19

Is my payment information safe?

Accepted Answer

Yes, all transactions are processed through secure, encrypted systems.

Question 20

What makes your designs unique?

Accepted Answer

Each piece is designed with intention, balancing form, placement, and meaning. Where style meets soul!

Question 21

Is your jewelry unisex?

Accepted Answer

Yes, all designs are unisex.

FAQ