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Frequently Asked Questions
Everything you need to know about our materials, shipping, care and guarantee. Can't find your answer? Write to us at info@radulf.co
Materials & Quality
We work only with precious metals: 18k gold vermeil and 925 sterling silver with a protective rhodium coating, plus 18k solid gold for our fine jewelry collection. Every piece is nickel-free, lead-free and made to last. Discover our Materials & Mastery
Yes, it's real 18k gold. Gold vermeil is a thick layer of 18k gold bonded to solid 925 sterling silver, so it's precious metal inside and out. Ours is 3 microns thick, about 6 times thicker than standard gold plating (usually a thin layer over brass or copper), and above the US standard for vermeil. It's the closest you can get to solid gold without the solid-gold price. Learn more about our materials
Gold-plated jewelry usually has a cheap base metal under a very thin layer of gold that can wear off within months. Gold vermeil has a sterling silver core and a much thicker layer of 18k gold, so it keeps its color far longer and never reveals a base metal underneath.
It means the metal is 92.5% pure silver, the international standard for fine silver jewelry. Our silver pieces are also finished with rhodium, the same coating used on white gold, for extra shine and protection against tarnish and scratches.
We use lab-created cubic zirconia and crystal, hand-selected and set in Jaipur, India, the gem capital of the world. They're chosen for clarity, color and brilliance, with no mining involved. Each product page names the exact stone.
It won't turn your skin green. Our jewelry is nickel-free and lead-free and made from precious metals, so it's safe for sensitive skin.
Yes. Our jewelry is waterproof and sweatproof. Shower, swim, work out and live in it. To keep the shine at its best for longer, simply avoid spraying perfume or cologne directly on your pieces. See our care tips
Our gold vermeil and rhodium-coated silver are built to resist tarnish and fading with everyday wear. Keeping perfume, cologne and harsh chemicals off your pieces keeps them brighter for longer. Jewelry Care
Every piece is designed in Beirut and handcrafted in Jaipur, India, where jewelers have created pieces for royalty since the 18th century. Most steps are done by hand, from setting the stones to the final polish.
Design & Meaning
Every RAḎŪLF necklace carries two stones: one resting near your heart, one near your mind, a nod to the connection between what we feel and what we think. Our five-stone bracelets represent the five elements. These are signature pieces, designed so you don't look like everyone else.
Our designs are created with men in mind and are fully unisex. Many women wear them too, especially our chokers.
Absolutely. Every order arrives in our plastic-free RAḎŪLF packaging, ready to give.
Orders & Shipping
Every order is prepared and quality-checked within 2–4 business days before it ships.
Once shipped, DHL Express delivers in 2–4 business days to most countries. Shipping Information
Yes. Every order ships free with DHL Express, fully tracked, to almost every country in the world.
A small number of postal codes are classified by DHL as remote or extended areas, such as certain islands and hard-to-reach regions. Deliveries to these addresses carry a $35 remote-area fee, and a few destinations with unusually high shipping costs carry a separate fee. Any fee is calculated from your address and shown clearly at checkout before you pay. No surprises. There are also a few countries we can't currently ship to; checkout will let you know. Shipping Information
As soon as your order ships, DHL Express emails you a tracking link. You can also check your order status anytime on our Track Your Order page.
Customs duties, import taxes and fees are set by the government of the destination country, not by RAḎŪLF or DHL. We have no control over these charges and cannot predict their amount, as each country applies its own rules based on the order's value and type of goods. Any duties or taxes due are the sole responsibility of the recipient and are usually collected by DHL at delivery. Orders refused or returned because duties were not paid are not eligible for a refund. Shipping Information
Yes, within 24 hours of placing it. Just email info@radulf.co with your order number.
Yes. Each 18k solid gold piece is crafted specifically for you in 2–4 business days, then shipped by DHL Express. Solid gold orders can be canceled within 24 hours but can't be returned or exchanged afterwards.
Returns & Guarantee
If you receive the wrong item or it arrives damaged, contact us within 7 days of delivery and we'll exchange it. The item must be unused and in its original packaging. Because each piece is handcrafted, we don't accept returns for change of mind. Refund & Return Policy
If your order is damaged during shipping or you received the wrong item, email info@radulf.co within 7 days of delivery with your order number and a photo, and we'll replace it right away. Manufacturing defects are covered for 30 days by our Craftsmanship Guarantee
Every piece is inspected by hand before it leaves us and is guaranteed against manufacturing defects, such as a faulty clasp, a loose stone setting or a flaw in the finish. Tell us within 30 days of delivery and we'll repair or replace it free of charge. Craftsmanship Guarantee
Reviews
Yes. After your order arrives, leave a review and we'll send you a personal thank-you discount code for your next piece.
Payment
Visa and Mastercard, PayPal, PayPal Pay Later (split your payment, where available), and Whish in Lebanon.
Yes. All payments are processed through encrypted, PCI-compliant payment providers. We never see or store your full card details.